Effective Date: August 7, 2026
This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use Alvori including its mobile application, products, and related services collectively referred to as the “Service”.
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
We may collect the following categories of information depending on how you use the Service.
1.1 Account Information
When you create an account or use certain features, we may collect information such as:
Name or nickname;
Email address;
Mobile phone number, if required for account registration or verification;
Login credentials or account identifiers;
Profile information you choose to provide.
You may choose not to provide certain information, but this may limit your ability to use some features of the Service.
1.2 User Content
When you use the Service, you may choose to provide, upload, generate, or save certain content, such as text, images, preferences, feedback, or other materials.
We use such content only as necessary to provide, maintain, and improve the Service, respond to your requests, and support the features you choose to use.
1.3 AI Gift Recommendation Information
When you use Alvori’s AI gift recommendation feature, we may collect the information you voluntarily enter or select, including:
Recipient name or nickname;
Relationship to the recipient;
Gift occasion;
Budget range;
Interests and preferences;
Items or styles to avoid;
Preferred gift style;
Previously generated gift ideas or related identifiers when necessary to prevent duplicate recommendations.
This information is collected directly from you and is processed only when you request AI-generated gift recommendations.
1.4 Device, Log, and Usage Information
When you use the Service, we may automatically collect technical and usage information, including:
Device model;
Operating system and version;
App version;
Device identifiers;
IP address;
Language and region settings;
Network type;
Usage events;
Crash logs;
Error reports;
Diagnostic data.
We use this information to operate, maintain, protect, troubleshoot, and improve the Service.
1.5 Payment and Subscription Information
If you purchase paid features, subscriptions, or other services, your payment may be processed by Apple App Store, Google Play, or another third-party payment service provider.
We do not directly collect or store your full credit card number, CVV, or complete payment credentials.
We may receive and store limited transaction-related information, such as:
Order ID;
Product or subscription type;
Purchase time;
Subscription status;
Refund status;
Payment platform.
We use this information to provide paid services, manage subscriptions, process refunds, prevent fraud, and maintain transaction records.
1.6 Customer Support Information
When you contact us for support, feedback, complaints, deletion requests, or inquiries, we may collect:
Your name or contact information;
Email address;
Message content;
Screenshots or attachments you provide;
Support history;
Information necessary to respond to your request.
2. How We Use Your Information
We may use your information for the following purposes:
To provide, operate, and maintain the Service;
To create and manage your account;
To provide features and services you request;
To provide AI-generated gift recommendations based on the recipient, relationship, occasion, budget, interests, and preferences you submit;
To process purchases, subscriptions, refunds, and customer support requests;
To improve app performance, stability, and security;
To detect, prevent, and address fraud, abuse, security incidents, or technical issues;
To communicate with you about service updates, security alerts, administrative notices, and support responses;
To analyze usage trends and improve our products;
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests;
To protect our rights, property, users, and the public.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining your consent where required by law.
3. How We Share Your Information
We do not sell your personal information.
We may share or transmit your information only in the circumstances described below, including when you request AI-generated gift recommendations.
3.1 Service Providers
We may share information with trusted third-party service providers that help us operate the Service, such as:
Cloud hosting providers;
Cloud storage providers;
Payment and subscription processing providers;
Analytics providers;
Crash reporting providers;
Customer support tools;
Security and anti-fraud service providers.
These service providers may only access your information as necessary to perform services on our behalf and are required to protect your information.
3.2 AI Service Provider
To provide AI-generated gift recommendations, Alvori uses Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd., as its third-party AI service provider.
When you use the AI gift recommendation feature, the following information may be securely transmitted to Volcano Engine:
Recipient name or nickname;
Relationship to the recipient;
Gift occasion;
Budget range;
Interests and preferences;
Items or styles to avoid;
Preferred gift style;
Previously generated gift ideas or related identifiers when necessary to prevent duplicate recommendations;
Limited technical information necessary to securely process the request.
This information is transmitted solely to generate the personalized gift recommendations requested by you and to help prevent repeated suggestions.
Alvori does not send your Apple account credentials, payment information, device contacts, photos, or unrelated account information to Volcano Engine.
Alvori does not sell this information or share it with Volcano Engine for advertising, cross-app tracking, or independent user profiling.
Alvori requires Volcano Engine to process personal information only as necessary to provide the requested AI service and to maintain privacy and security protections that are the same as or equivalent to those described in this Privacy Policy.
3.3 Legal and Safety Reasons
We may disclose your information if we believe in good faith that such disclosure is necessary to:
Comply with applicable laws or legal processes;
Respond to lawful requests from public authorities;
Protect our rights, property, or safety;
Protect the safety of users or others;
Detect, prevent, or investigate fraud, security, or technical issues.
3.4 Business Transfers
If the Service or related assets are transferred, sold, merged, reorganized, or otherwise transferred to another person or entity, your information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.
3.5 Aggregated or De-identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business, or product improvement purposes.
4. Third-Party SDKs and Services
AI Processing Service
Alvori uses Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd., to provide AI-generated gift recommendations.
When you request an AI recommendation, the gift-related information described in Section 1.3 may be securely transmitted to Volcano Engine. Volcano Engine processes this information on behalf of Alvori solely to generate the requested recommendations and help prevent duplicate suggestions.
Alvori requires Volcano Engine to implement appropriate administrative, technical, and organizational safeguards and to process personal information only for the purposes described in this Privacy Policy.
To provide core features, improve app performance, analyze usage, process payments, support customer service, and ensure security, the Service may integrate third-party SDKs or services.
These third-party SDKs or services may collect or process certain information according to their own privacy policies. The types of third-party services that may be used include analytics services, crash reporting services, payment processing services, customer support services, and security or anti-fraud services.
Analytics services may be used to understand how users interact with the Service and to improve product features and user experience. These services may process usage events and device information.
Crash reporting services may be used to identify errors, crashes, and technical issues in order to improve the stability and performance of the Service. These services may process device information, crash logs, and diagnostic data.
Payment processing services may be used to process subscriptions, purchases, refunds, and related transactions. These services may process order IDs, product IDs, purchase status, subscription status, and related transaction information.
Customer support services may be used to respond to user inquiries, complaints, feedback, deletion requests, or other support requests. These services may process email addresses, support messages, screenshots, attachments, and other information provided by users when contacting support.
Security and anti-fraud services may be used to protect the Service, prevent abuse, detect fraud, maintain account security, and address technical or security risks. These services may process device information, usage activity, risk signals, and related security information.
Third-party SDKs or services are required to process information only as necessary to provide their services and according to applicable privacy and security requirements.
5. Data Storage and Retention
We retain your information only for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
Some information may be retained for a longer period where necessary for:
Legal compliance;
Safety and security;
Fraud or abuse prevention;
Dispute resolution;
Backup and disaster recovery;
Enforcement of applicable terms or policies.
When retention is no longer necessary, we will delete, anonymize, or de-identify your information in accordance with applicable laws and internal policies.
AI Processing Data
Information submitted for AI gift recommendations is transmitted to Volcano Engine only when you choose to use the AI recommendation feature.
Gift recommendation inputs and generated results that you choose to save may remain stored as part of your History or Recent Ideas until you delete the saved content or delete your account.
Volcano Engine may process or temporarily retain submitted information only as necessary to provide the requested AI service, maintain security, prevent abuse, and comply with applicable legal obligations.
When the information is no longer required for these purposes, it will be deleted, anonymized, or otherwise securely disposed of in accordance with applicable laws and contractual obligations.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Delete your account or personal information;
Withdraw consent where processing is based on consent;
Object to or restrict certain processing;
Request a copy of your personal information;
Opt out of marketing communications;
Disable app permissions through your device settings.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
Withdrawal of AI Processing Consent
You may withdraw your consent to the transmission and processing of information by Volcano Engine at any time by contacting us at:
After consent is withdrawn, Alvori will not transmit new gift recommendation information to Volcano Engine. Withdrawing consent does not affect processing that occurred before the withdrawal. AI gift generation may become unavailable, but other available non-AI features may continue to be used.
7. Account and Data Deletion
You may request deletion of your account or personal information by contacting us at:
After receiving and verifying your request, we will delete or de-identify your personal information within a commercially reasonable period, unless we are required or permitted to retain certain information by applicable law, security requirements, fraud prevention, dispute resolution, or backup obligations.
Please note that copies of certain information may remain in backup systems for a limited period before being securely deleted or overwritten.
8. Marketing Communications
If you have agreed to receive promotional messages, we may contact you by email, in-app notification, push notification, or other permitted methods about product updates, promotions, or service-related information.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at:
Even if you opt out of marketing communications, we may still send you non-promotional messages, such as service notices, security alerts, transaction confirmations, and account-related communications.
9. Security
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include access controls, logging, monitoring, encryption, security testing, abuse detection, and internal data protection procedures.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. International Data Transfers
Your information may be stored and processed in countries or regions outside your country of residence.
These countries or regions may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will take appropriate measures to protect your information when it is transferred internationally.
When you use AI-generated gift recommendations, the information necessary to process your request may be transmitted to and processed by Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd.
Alvori requires its AI service provider to implement appropriate administrative, technical, and organizational safeguards to protect personal information during transmission and processing.
11. Children’s Privacy
The Service is not intended for users under the age of 18.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will delete such information as soon as reasonably possible.
If you believe that a child has provided us with personal information, please contact us at:
12. Third-Party Links
The Service may contain links to third-party websites, products, or services.
This Privacy Policy does not apply to third-party websites, products, or services.
We are not responsible for the privacy practices of third parties.
We encourage you to review their privacy policies before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you by posting the updated Privacy Policy in the app, by in-app notice, by email, or by other appropriate means as required by law.
The updated Privacy Policy will become effective when posted or when otherwise stated.
Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.
14. Contact Us
If you have any questions, comments, requests, complaints, or concerns about this Privacy Policy or privacy practices related to Alvori please contact:
App: Alvori
Email: fredericka@wntdtvepls.lat